Route multiple phone numbers to one GoHighLevel sub-account

"One number per sub-account" was the biggest friction point agencies hit when onboarding clients with multiple lines. You can now connect several numbers to a single GoHighLevel sub-account and control how messages flow between them — routing is a property of the workspace, not a limitation of the integration.

What's new

• Attach several connected numbers — SMS or WhatsApp — to one GoHighLevel sub-account.
• Inbound and outbound messages route to the right number based on your workflow rules, so conversations stay on the line the contact already knows.
• Works across channels: a contact can reach you on SMS and WhatsApp without spinning up duplicate sub-accounts.
• Every inbound and outbound message — SMS or WhatsApp, GoHighLevel-linked or not — is now recorded into a single conversation history per contact. The foundation for a unified inbox inside SapiensGo.