SapiensGo
Sign up

Terms of Service

Last updated: April 24, 2025

Welcome to Sapiens Go, a service provided by Sapiens Go Inc. These Terms of Service (“Agreement”) govern your access to and use of the Sapiens Go platform, including our website, web app, tools, features, and integrations that allow you to connect mobile phones with your CRM to send SMS communications (“Service”).

By using Sapiens Go, you agree to be bound by this Agreement and our Privacy Policy. If you do not agree to these terms, please do not use the Service.

1. Definitions

  • “You” / “User” refers to any individual or entity using the Service.
  • “Service” refers to all products, software, and platforms offered by Sapiens Go Inc.
  • “Recipient” means any individual receiving SMS or related communications via your use of the Service.
  • “Content” refers to any data, messages, or media sent through or stored within the platform.

2. Acceptable Use

By using the Service, you agree to:

  • Only send messages to individuals who have clearly opted in to receive communications from you.
  • Never use purchased, rented, or third-party contact lists.
  • Avoid sending spam, repetitive, or unwanted content.
  • Comply with all local, national, and international laws (e.g. TCPA, GDPR, CAN-SPAM).
  • Not promote illegal activities, substances, or send content to minors under the age of consent in their jurisdiction.

We reserve the right to investigate and take appropriate action, including suspension or termination, for any misuse of the platform.

3. User Responsibilities

You are solely responsible for:

  • The content you send through the platform.
  • Implementing a clear opt-out mechanism (e.g., “Reply STOP to unsubscribe”).
  • Ensuring all campaigns are compliant with SMS and data privacy laws.
  • Keeping your login credentials secure.

You agree to indemnify and hold harmless Sapiens Go Inc. and its affiliates from any claim or liability arising out of your use of the Service.

4. Delivery of Messages

While we work hard to deliver your messages quickly and reliably, delivery may be affected by third-party factors like:

  • Carrier restrictions
  • Network outages
  • Device compatibility

We do not guarantee 100% delivery success and disclaim responsibility for any delayed, lost, or failed messages due to factors beyond our control.

5. Account & Billing

If you subscribe to a paid plan:

  • You authorize us to charge your payment method on a recurring basis.
  • Fees are non-refundable unless required by law.
  • You may cancel or downgrade at any time, but changes may only take effect at the end of your billing cycle.
  • We may suspend or terminate your access for failed payments or policy violations.

6. Intellectual Property

All content, branding, software, and trademarks associated with Sapiens Go are the property of Sapiens Go Inc. You may not reproduce, distribute, or create derivative works from our platform without express written permission.

7. Termination

We reserve the right to suspend or terminate your account at any time, with or without notice, for any reason, including but not limited to:

  • Violations of this Agreement
  • Fraudulent or abusive behavior
  • Legal compliance issues

Upon termination, your access to the platform will cease and your data may be deleted in accordance with our Privacy Policy.

8. Limitation of Liability

To the maximum extent permitted by law, Sapiens Go Inc. will not be liable for:

  • Any indirect, incidental, or consequential damages
  • Loss of profits, data, or business opportunities
  • Service interruptions beyond our reasonable control

Our total liability under this Agreement will not exceed the amount you paid for the Service in the preceding 3 months.

9. Governing Law & Dispute Resolution

This Agreement is governed by the laws of England and Wales, without regard to its conflict of laws principles. Any disputes arising from or relating to the use of the Service shall be subject to the exclusive jurisdiction of the courts located in London, United Kingdom, unless otherwise required by applicable law.

10. Changes to This Agreement

We may update these Terms from time to time. Material changes will be communicated via email or posted on our website at least 30 days before they take effect. Continued use of the Service after changes go into effect constitutes your acceptance.

11. Contact Us

For questions, feedback, or support, contact us at support@sapiensgo.io.