Photos, videos, and files on WhatsApp

Conversations aren't only text. When someone messages your business on WhatsApp with a photo, a short video, a PDF, or a voice note, it now comes through in full — no more missing attachments or a bare "sent an image" with nothing to see. Every piece of media lands where your team already works: your SapiensGo inbox and your connected GoHighLevel conversations.

What's new

• Photos and images arrive right in the conversation and display inline — no downloads, no guessing.
• Videos play directly in the chat.
• Documents — PDFs and other files — open and download straight from the thread.
• Voice notes and audio messages can be played without leaving the conversation.
• Captions stay with their media, so the photo and the message that came with it stay together.
• Everything syncs to GoHighLevel. Media messages flow into your connected GoHighLevel conversations as attachments, so your team sees the complete thread — text and media — in the tools they already use every day.

Good to know

• Works automatically on your existing WhatsApp connection — there's nothing to turn on or set up.
• Supported media includes images (JPG, PNG, and more), videos (MP4), documents (PDF and other file types), and WhatsApp voice notes and audio clips.
• This covers incoming media — the photos, videos, and files your customers send you on WhatsApp. Sending media the other way, out from GoHighLevel to a customer's WhatsApp, is what we're building next.

Rich WhatsApp conversations — images, video, documents, and voice — are now first-class in SapiensGo and GoHighLevel, so nothing your customers send gets lost in translation.