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Privacy Policy

Last updated: April 25, 2025

Sapiens Go Inc. is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use Sapiens Go (“Service”). This policy is designed to inform users of our Service about how we handle personal information and to ensure compliance with privacy laws and regulations.

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you use our Service, including but not limited to:

  • Contact Information: such as your name, email address, and phone number.
  • CRM Data: information related to your Customer Relationship Management (CRM) system, including contact lists you choose to integrate with our Service.
  • Usage Data: information on how you use our Service, such as features accessed, message logs, and other usage statistics.

2. How We Use Your Information

We use the information we collect about you to:

  • Provide, operate, and maintain our Service.
  • Improve, personalize, and expand our Service to enhance your user experience.
  • Understand and analyze how you use our Service to ensure it meets your needs.
  • Develop new products, services, features, and functionality based on user feedback.
  • Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the Service, and for marketing and promotional purposes.
  • Send you text messages and notifications relevant to your use of the Service.
  • Prevent fraud and protect both users and the integrity of the platform.

3. Sharing Your Information

We may share your information with third parties in the following situations:

  • With Your Consent: we may disclose your personal information for any purpose with your consent.
  • Service Providers: we may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work.
  • Legal Obligations: we may disclose your information as required by law or when we believe that disclosure is necessary to protect our rights, ensure your safety or the safety of others, investigate fraud, or respond to a government request.
  • Business Transfers: if we are involved in a merger, acquisition, or asset sale, your personal information may be transferred to the new owners or partners.

4. Data Security

We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information. However, no method of transmission over the internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Your Data Protection Rights

Depending on your location, you may have the following data protection rights:

  • The right to access, update, or delete the information we have on you.
  • The right to rectification of any inaccurate or incomplete data.
  • The right to object to the processing of your personal data.
  • The right to restriction of processing in certain situations.
  • The right to data portability, allowing you to obtain and reuse your personal data across different services.
  • The right to withdraw consent at any time (where we rely on consent to process your data).

6. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

7. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at support@sapiensgo.io.